Teleconsultation Platform

The Challenge

The existing teleconsultation solution was a generic video conferencing tool bolted onto a manual workflow. Doctors couldn't access patient records during calls. Prescriptions had to be re-entered manually after each consultation. Insurance verification was a separate phone call. The platform couldn't handle concurrent session loads during peak hours.

What We Built

We built a custom teleconsultation platform using WebRTC for peer-to-peer video, with fallback to TURN relay for low-bandwidth connections. Doctors access full patient history, lab results, and previous prescriptions within the consultation interface. Digital prescriptions are generated during the call and routed directly to partner pharmacies. Insurance eligibility checks run automatically before each session. Infrastructure auto-scales to handle peak concurrent sessions.

The Outcome

Platform now handles over 5,000 daily consultations. Average consultation wait time dropped from 22 minutes to 7 minutes. Prescription fulfillment time improved by 68% through direct pharmacy routing. Doctor no-show rate decreased by 31% through automated reminders. Platform uptime maintained at 99.95% since launch.